Order Cancellation & Refund Guidelines

Order Cancellation & Refund Guidelines

Order Cancellation
Orders may be cancelled before dispatch is completed and before production has begun.
If the cancellation is approved before shipment, the total payment will be returned to the original payment method.
Orders already transferred to the delivery carrier cannot be cancelled.

Returns
Return requests must be submitted within 14 days after delivery.
Returned products must meet the following standards:

The product must be unused and kept in original condition.
The return must include all original packaging.
A valid proof of purchase or order confirmation must be supplied.

Please reach out to customer support before arranging any return. Return instructions must be issued first and followed correctly.
Customers will not be responsible for more than one total shipping fee, including original delivery and return shipping when applicable.
Restocking charges will not be applied.

Refunds
Once the returned product has arrived and been inspected, we will send an email confirming that the return review is complete.
You will be advised whether the refund has been approved.
If approved, the refund will be returned to the original payment method, usually within several business days depending on the payment provider.

Delayed or Missing Refunds
If you have not received your refund:

Check your bank account again.
Contact your credit card issuer, as posting may take extra time.
Contact your bank, since refund processing periods may vary.

If the refund still cannot be found after these checks, please contact support:
Email: service@alveriis.com

Return Shipping
Return instructions will be provided after approval.
Returns based on personal preference or customer-related issues may require the customer to cover return shipping.
For damaged, defective, or wrong items, return shipping costs will be covered.